Did you know that 97% of people use online search to find local businesses?
If customers can’t find a local business, they can’t choose them. Make sure that customers can find the right information about your local business clients online. Correct and consistent listings across directories, review sites, and social networks are crucial for maintaining a positive online reputation.
With more information than ever available at their fingertips, consumers can find out anything about a business and fast!
This shift to consumer-generated content and the transparency expected by businesses makes it essential to monitor and actively manage their online reputation.
What is reputation management?
Online reputation management is the act of monitoring, influencing, growing, and managing what’s being said about a business online. Maintaining a positive online reputation is more essential and challenging than ever. This is due to the ever-increasing volume and wide variety of channels where consumers search for information.Reputation management is digital marketing strategy. Complementary pieces of reputation management include review management, business listings, digital advertising, social media management, and SEO.
Importance of reputation management :
People write reviews before they make a purchase decision. It’s now the first step, and without a positive online reputation, people just won’t trust a local business enough to buy from them.Did you know that only 13% of consumers would consider purchasing from a business with a 1 or 2-star rating? When negative reviews or comments happen online, it’s essential to be on top of them using online reputation management software.Reputation Management and Customer Voice are essential products to manage, monitor, and improve your business.
Ratings and Reviews :
Nearly 90% of consumers use reviews to make buying decisions.What people see online, matters: 74% of customers trust online reviews as much as personal recommendations—this is a huge shift in thinking that has become more prominent year over year.Customers put their money where their trust is.
Nionix’s provides help business save time and money, but also provide differentiation in a crowded, competitive environment. Nionix enable businesses to scale and improve efficiencies for reputation management and listings management.
Responding to customer reviews is extremely important for building a strong online reputation. Unfortunately, many business owners don’t have the time and tools to go through their online reviews. It’s why they seek your services, but you don’t have the time to spend a whole day monitoring reviews either! With this service, our marketing strategists will manage your clients’ online reputation, helping you save time and grow your business.
Nionix system analyze, resolve and respond to ratings and reviews from all relevant sources . Sort through the negative reviews faster!
Ratings and reviews: Nionix Software is monitoring, influencing, growing, and managing your online business (respond to positive and negative reviews, get more reviews, effects of reviews on listings and SEO,top review sites, stats, tools and resources).
Nionix Feedback Tool :Asking for feedback is an essential activity for every hospitality business. It helps you to understand what areas need improvement and shows you guests that their experience is important to your business.
Our Feedback is able to publish your guest’s feedback as reviews.This way is important for the most companies to grow up and make money!